Support Resources
Need help with MailGreet? We’re here to assist! Find the right support channel for your needs.Self-Service Resources
Documentation
Comprehensive guides for all MailGreet features
API Reference
Technical documentation for developers
Common Issues
Solutions to frequently encountered problems
Video Tutorials
Step-by-step video guides (coming soon)
Contact Support
Email Support
support@mailgreet.com
Email us anytime for assistance. We typically respond within 24 hours on business days.
- Your account email address
- Detailed description of your issue
- Screenshots if relevant
- Steps you’ve already tried
- Any error messages you’re seeing
Response Times by Plan
| Plan | Response Time | Support Channels |
|---|---|---|
| Free | 48-72 hours | Email, Documentation |
| Starter | Within 24 hours | Email, Documentation |
| Pro | Within 12 hours | Priority Email, Documentation |
| Enterprise | Within 4 hours | Dedicated Support, Phone, Email |
Quick Help Topics
Click any topic below for immediate guidance:I can't log into my account
I can't log into my account
- Verify you’re using the correct email address
- Click “Forgot Password” to reset your password
- Check your spam folder for the reset email
- Clear your browser cookies and try again
- If still stuck, email support@mailgreet.com
My emails aren't being delivered
My emails aren't being delivered
- Check your sender domain is verified
- Run email verification on your subscriber list
- Review your content for spam triggers
- Check your sending limits haven’t been reached
- See our Common Issues guide for more help
I need to upgrade/downgrade my plan
I need to upgrade/downgrade my plan
- Go to Settings → Billing
- Click “Change Plan”
- Select your new plan
- Confirm the change
- See Billing & Plans for details
I need to cancel my subscription
I need to cancel my subscription
- Go to Settings → Billing
- Click “Cancel Subscription”
- Complete the cancellation flow
- Access continues until end of billing period
- Data retained for 30 days after cancellation
I've hit my sending limits
I've hit my sending limits
- Wait until limits reset (monthly)
- Upgrade to a higher plan for more emails
- Contact support for temporary limit increase (Enterprise)
- Review if all sends are necessary
Community & Learning
MailGreet Blog
Tips, best practices, and email marketing insights
Product Updates
Stay up to date with new features and improvements
Developer Resources
For technical integrations and custom development:API Documentation
Complete REST API reference with examples
Webhook Guide
Set up event notifications for your applications
System Status
Check if MailGreet is experiencing any issues:Status Page
View real-time system status and any ongoing incidents
Feedback & Feature Requests
We love hearing from our users! Help us improve MailGreet:- Feature Requests: Email ideas to feedback@mailgreet.com
- Bug Reports: Include detailed reproduction steps
- General Feedback: Tell us what you love or what could be better
Business Inquiries
Sales
Questions about Enterprise plans or custom solutions
Partnerships
Explore partnership opportunities
Contact Information
MailGreet- Support Email: support@mailgreet.com
- Sales Email: sales@mailgreet.com
- General Inquiries: info@mailgreet.com