Billing & Plans
Manage your subscription, monitor usage, and handle payment details from the billing section.MailGreet Plans
Choose the plan that fits your needs:| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Monthly Price | $0 | $19 | $49 | Custom |
| Subscribers | 500 | 5,000 | 25,000 | Unlimited |
| Emails/Month | 1,000 | 15,000 | 100,000 | Unlimited |
| Custom Domains | 1 | 3 | 10 | Unlimited |
| Verification Credits | 100 | 500 | 2,000 | 10,000 |
| Templates | 10 | Unlimited | Unlimited | Unlimited |
| Analytics | Basic | Full | Full | Full |
| API Access | Limited | Full | Full | Full |
| Support | Community | Priority | Dedicated |
Viewing Your Current Plan
- Go to Settings → Billing
- View your current plan details including:
- Plan name and price
- Renewal date
- Subscriber limit and usage
- Email sending limit and usage
- Verification credits remaining
Monitoring Usage
Track your plan usage to avoid hitting limits:Subscriber Count
Monitor active subscribers vs your plan limit
Emails Sent
Track monthly email volume
Verification Credits
Check remaining email/phone verification credits
Storage
Media library and template storage usage
Upgrading Your Plan
What happens when you upgrade:
- New limits take effect immediately
- You’re charged a prorated amount for the current billing period
- Future renewals are at the new plan price
Downgrading Your Plan
- Go to Settings → Billing
- Click Change Plan
- Select a lower-tier plan
- Review impact on your features and limits
- Confirm the downgrade
Managing Payment Methods
Adding a Payment Method
- Go to Settings → Billing → Payment Methods
- Click Add Payment Method
- Enter your card details
- Save the payment method
Updating Payment Information
Keep your payment method current to avoid service interruption:- Update expiring cards before they expire
- Set a default payment method
- Remove old or unused cards
Supported Payment Methods
Credit Cards
Visa, Mastercard, American Express
Debit Cards
Most debit cards accepted
Bank Transfer
Available for Enterprise plans
Billing History
View and download past invoices:- Go to Settings → Billing → Invoices
- View all past transactions
- Click on any invoice to view details
- Download PDF invoices for your records
Purchasing Verification Credits
Need more email or phone verification credits?- Go to Buy Credits in the sidebar
- Select a credit package
- Complete payment
- Credits are added immediately
Canceling Your Subscription
To cancel your MailGreet subscription:- Go to Settings → Billing
- Click Cancel Subscription
- Provide feedback (optional but appreciated)
- Confirm cancellation
- You keep access until end of billing period
- Your data is retained for 30 days
- You can reactivate anytime during the retention period
If you’re canceling due to an issue, please contact support first. We’d love to help resolve any problems!
Frequently Asked Questions
When am I billed?
When am I billed?
Subscriptions are billed monthly on the anniversary of your signup date. You’ll receive an email before each charge.
What happens if payment fails?
What happens if payment fails?
We’ll retry the payment and send you an email. If payment fails multiple times, your account may be limited until payment is resolved.
Can I get a refund?
Can I get a refund?
We offer refunds within 14 days of payment for unused services. Contact support for refund requests.
Is there a discount for annual billing?
Is there a discount for annual billing?
Yes! Annual plans offer up to 20% discount compared to monthly billing. Contact sales for details.