> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mailgreet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Resources

> Get help with MailGreet through our various support channels

# Support Resources

Need help with MailGreet? We're here to assist! Find the right support channel for your needs.

***

## Self-Service Resources

<CardGroup cols={2}>
  <Card title="Documentation" icon="book" href="/introduction">
    Comprehensive guides for all MailGreet features
  </Card>

  <Card title="API Reference" icon="code" href="/api-reference/introduction">
    Technical documentation for developers
  </Card>

  <Card title="Common Issues" icon="circle-question" href="/common-issues">
    Solutions to frequently encountered problems
  </Card>

  <Card title="Video Tutorials" icon="video">
    Step-by-step video guides (coming soon)
  </Card>
</CardGroup>

***

## Contact Support

### Email Support

<Card title="support@mailgreet.com" icon="envelope" href="mailto:support@mailgreet.com">
  Email us anytime for assistance. We typically respond within 24 hours on business days.
</Card>

**When emailing support, please include:**

* Your account email address
* Detailed description of your issue
* Screenshots if relevant
* Steps you've already tried
* Any error messages you're seeing

***

### Response Times by Plan

| Plan           | Response Time   | Support Channels                |
| -------------- | --------------- | ------------------------------- |
| **Free**       | 48-72 hours     | Email, Documentation            |
| **Starter**    | Within 24 hours | Email, Documentation            |
| **Pro**        | Within 12 hours | Priority Email, Documentation   |
| **Enterprise** | Within 4 hours  | Dedicated Support, Phone, Email |

<Tip>
  Upgrade to Pro or Enterprise for faster, priority support when you need it most.
</Tip>

***

## Quick Help Topics

Click any topic below for immediate guidance:

<AccordionGroup>
  <Accordion title="I can't log into my account" icon="lock">
    1. Verify you're using the correct email address
    2. Click "Forgot Password" to reset your password
    3. Check your spam folder for the reset email
    4. Clear your browser cookies and try again
    5. If still stuck, email [support@mailgreet.com](mailto:support@mailgreet.com)
  </Accordion>

  <Accordion title="My emails aren't being delivered" icon="envelope">
    1. Check your sender domain is verified
    2. Run email verification on your subscriber list
    3. Review your content for spam triggers
    4. Check your sending limits haven't been reached
    5. See our [Common Issues](/common-issues) guide for more help
  </Accordion>

  <Accordion title="I need to upgrade/downgrade my plan" icon="credit-card">
    1. Go to Settings → Billing
    2. Click "Change Plan"
    3. Select your new plan
    4. Confirm the change
    5. See [Billing & Plans](/billing-and-plans) for details
  </Accordion>

  <Accordion title="I need to cancel my subscription" icon="circle-xmark">
    1. Go to Settings → Billing
    2. Click "Cancel Subscription"
    3. Complete the cancellation flow
    4. Access continues until end of billing period
    5. Data retained for 30 days after cancellation
  </Accordion>

  <Accordion title="I've hit my sending limits" icon="gauge-high">
    1. Wait until limits reset (monthly)
    2. Upgrade to a higher plan for more emails
    3. Contact support for temporary limit increase (Enterprise)
    4. Review if all sends are necessary
  </Accordion>
</AccordionGroup>

***

## Community & Learning

<CardGroup cols={2}>
  <Card title="MailGreet Blog" icon="pen-nib" href="https://mailgreet.com/blog">
    Tips, best practices, and email marketing insights
  </Card>

  <Card title="Product Updates" icon="sparkles">
    Stay up to date with new features and improvements
  </Card>
</CardGroup>

***

## Developer Resources

For technical integrations and custom development:

<CardGroup cols={2}>
  <Card title="API Documentation" icon="code" href="/api-reference/introduction">
    Complete REST API reference with examples
  </Card>

  <Card title="Webhook Guide" icon="webhook" href="/api-reference/endpoint/webhook">
    Set up event notifications for your applications
  </Card>
</CardGroup>

***

## System Status

Check if MailGreet is experiencing any issues:

<Card title="Status Page" icon="signal" href="https://api.mailgreet.com/api/health">
  View real-time system status and any ongoing incidents
</Card>

***

## Feedback & Feature Requests

We love hearing from our users! Help us improve MailGreet:

* **Feature Requests**: Email ideas to [feedback@mailgreet.com](mailto:feedback@mailgreet.com)
* **Bug Reports**: Include detailed reproduction steps
* **General Feedback**: Tell us what you love or what could be better

***

## Business Inquiries

<CardGroup cols={2}>
  <Card title="Sales" icon="phone" href="mailto:sales@mailgreet.com">
    Questions about Enterprise plans or custom solutions
  </Card>

  <Card title="Partnerships" icon="handshake" href="mailto:partners@mailgreet.com">
    Explore partnership opportunities
  </Card>
</CardGroup>

***

## Contact Information

**MailGreet**

* **Support Email**: [support@mailgreet.com](mailto:support@mailgreet.com)
* **Sales Email**: [sales@mailgreet.com](mailto:sales@mailgreet.com)
* **General Inquiries**: [info@mailgreet.com](mailto:info@mailgreet.com)

**Social Media**:

* [Twitter/X](https://x.com/mailgreet)
* [LinkedIn](https://linkedin.com/company/mailgreet)
* [GitHub](https://github.com/mailgreet)