> ## Documentation Index > Fetch the complete documentation index at: https://docs.mailgreet.com/llms.txt > Use this file to discover all available pages before exploring further. # Managing Subscribers > Comprehensive guide to managing, organizing, and segmenting your email subscribers in MailGreet # Subscriber Management Guide ## Understanding Subscribers ### Types of Subscribers MailGreet classifies subscribers into different categories: * **Active**: Engaged subscribers who have opened or clicked your emails recently * **Unconfirmed**: Subscribers who haven't confirmed their subscription (for double opt-in) * **Unsubscribed**: People who have opted out of your emails * **Bounced**: Email addresses that have hard-bounced (permanently undeliverable) * **Junk**: Addresses marked as spam traps or known problematic domains ### Subscriber Data Fields Standard fields available for all subscribers: * Email address (required) * First name * Last name * Company * Phone * Country * City * Address * Zip/Postal code * Birthday * Gender * IP address * Signup source ## Managing Your Subscriber List ### Viewing Subscribers To view existing subscribers:- 1. Navigate to the [Subscribers](https://mailgreet.com/dashboard/subscribers) section in the sidebar. Exported Subscribers Light Exported Subscribers Dark 2. The main view shows all active subscribers 3. Use filters to narrow down by: * Subscription date * Groups * Fields * Activity (opened, clicked) * Location * Email client ### Add Individual Subscribers To add subscribers manually:- 1. Navigate to the [Subscribers](https://mailgreet.com/dashboard/subscribers) section in the sidebar. 2. Click **Add Subscriber** button. 3. The **Add new subscriber** dialog box will appear. Add New Subscriber Dialogbox Light Add New Subscriber Dialogbox Dark 3. Enter **email address** (required), **First name**, **Last name**. 4. Select the appropriate group(s). 5. Click on the **Add Subscriber** button. 6. The email address will be automatically verified upon signup and the new subscriber will be shown as the topmost entry in the **All Subscribers** section. 7. Now, you have successfully added a new subscriber. ### Bulk Importing Subscribers This guide will teach you how to import multiple subscribers at once. ### Required Format for Import Files For successful imports, your file should: * Include headers as the first row * Have "email" as a column header for email addresses * Use UTF-8 encoding for special characters * Not exceed 100,000 subscribers per import Example CSV format: ``` email,first_name,last_name,company john@example.com,John,Smith,ABC Inc. jane@example.com,Jane,Doe,XYZ Corp. ``` ### Exporting Subscribers This guide will teach you how to export multiple subscribers at once. ## Subscriber Groups ### Creating and Managing Groups This guide will teach you how to create a group. ### Moving Subscribers Between Groups This guide will teach you how to move subscriber between groups. ### Removing Subscribers from Groups To remove subscribers from specific groups: 1. Navigate to the [Subscribers](https://mailgreet.com/dashboard/subscribers) page. 2. Click on the **All subscribers** tab. 3. Click on the particular subscriber in the **All Subscribers** section which you want to remove from the group. 4. In the **Subscriber Information** section, click on the **Edit** button. 5. A **Edit Subscriber** dialog box will appear. 6. In the **Groups** section, deselect the chosen group to remove the subscriber from this particular group. 7. Click on **Save Changes** button. ## Subscriber Segments ### Understanding Segments vs. Groups * **Groups**: Static collections of subscribers manually assigned or based on signup form * **Segments**: Dynamic, rule-based collections that update automatically based on criteria ### Creating Segments Create targeted segments based on subscriber data or behavior: This guide will teach you how to create segments. ### Example Segment Conditions * Subscribers who opened a specific campaign * Subscribers who clicked on a specific link * Subscribers from a specific country * Subscribers who joined after a certain date * Subscribers who haven't opened any emails in 90 days * Subscribers who have completed a purchase (custom field) ### Using Segments Segments can be used for: * Targeted campaign sending * Re-engagement campaigns * Cleaning your list * Analyzing subscriber behavior * Creating lookalike audiences for advertising ## Custom Fields ### Adding Custom Fields This guide will teach you how to create/add custom fields. ### Common Custom Field Uses * Purchase history * Product preferences * Subscription tier * Member since date * Lead score * Registration source * Survey responses * Customer ID ### Using Custom Fields in Campaigns 1. In the email editor, click where you want to insert the field 2. Select **Personalization** 3. Choose your custom field from the dropdown 4. Add fallback text for subscribers without data in that field ## Troubleshooting ### Common Subscriber Issues **High Unsubscribe Rates** * Audit your sending frequency * Review content relevance * Check for permission issues * Segment your list for better targeting **Low Engagement** * Clean inactive subscribers * Improve subject lines * Enhance content quality * Test sending times * Segment for relevance **Import Errors** * Check file format (CSV, encoding) * Verify required headers * Reduce file size if too large * Fix formatting issues in data **Bounced Emails** * Remove invalid addresses * Verify email addresses at signup * Use double opt-in * Check for typos in domains ### Getting Support If you encounter issues managing subscribers: * Check the MailGreet Knowledge Base * Contact support via live chat * Email [info@mailgreet.com](mailto:info@mailgreet.com) * Post questions in the community forum